Accessibility

1. Our commitment

Our clients come to us from many countries, in many languages, and at every level of digital confidence. Some have a disability. Some are using a phone on a slow connection in another time zone. Accessibility is not a side issue for a migration practice, it is most of our audience.

We are committed to making nanakmigration.com.au and our services usable by as many people as possible, and to meeting our obligations under the Disability Discrimination Act 1992 (Cth).

2. The standard we are working to

We are working towards conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the standard generally applied in Australia.

We have not yet had this website independently audited against WCAG 2.2, so we do not claim that it currently conforms.

We would rather say that plainly than publish a conformance claim we cannot support. We have commissioned a review of the site against WCAG 2.2 Level AA and will publish the results and a remediation timetable on this page when it is complete.

3. What we are doing in the meantime

As we build and maintain the site we aim to:

• Use clear, plain English and avoid unnecessary jargon, since many of our readers are not native English speakers.
• Provide text alternatives for meaningful images.
• Use headings and structure so screen readers can navigate pages logically.
• Maintain sufficient colour contrast and avoid relying on colour alone to convey meaning.
• Make the site usable on a keyboard, without a mouse.
• Make forms usable, with labels and clear error messages.
• Keep the site responsive so it works on phones and small screens.
• Avoid content that flashes, moves or auto-plays in a way that causes difficulty.

3.1 Ongoing assessment

We assess accessibility when we add new pages, forms or tools, rather than treating it as a one-off project.

4. Known limitations

Because the site has not been formally audited, we cannot list every barrier. Areas we are reviewing first are:

• PDF documents, which may not be fully tagged for screen readers.
• Interactive tools, forms and chat features on the site.
• Third party content we embed, such as maps, booking tools and video, where accessibility depends partly on the provider.
• Colour contrast in older parts of the site.

4.1 Your feedback helps

If you hit a barrier, please tell us. Real reports from real users are more useful than any checklist, and they go to the front of the queue.

5. If you cannot access something

We will not let a website problem stand between you and your matter. If any part of this site or our service is difficult for you to use, contact us and we will help you directly and at no extra cost.

We can:

• Provide information in an alternative format, including large print, plain text or an accessible document.
• Read information to you, or take your information, over the phone.
• Complete a form with you rather than asking you to complete it online.
• Meet you in person or by video call instead of by email.
• Work with your support person, carer, family member or advocate, with your consent.

6. Language support

We assist clients in English, Punjabi and Hindi. If you need another language, we can arrange an interpreter. The Australian Government also provides the free Translating and Interpreting Service (TIS National) on 131 450, which you can use to speak to us.

Language assistance is part of accessibility for our client base, not an optional extra.

7. Assistive services

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service:

8. Our office

If you are visiting us in person and have an access requirement, including parking, step-free access, seating or a quiet space, tell us when you book and we will make arrangements. If our premises cannot meet your needs on the day, we will meet you somewhere that can, or by video call.

9. Feedback and complaints

We want to hear about accessibility problems. Contact us with the page address, what you were trying to do, what went wrong, and the device, browser or assistive technology you were using if you know it.

We acknowledge accessibility feedback within 5 business days and tell you what we intend to do about it and when. If we cannot fix something quickly, we will tell you honestly and give you an alternative way to get what you need.

If you are not satisfied with our response, you may make a complaint to the Australian Human Rights Commission at humanrights.gov.au or on 1300 656 419.

10. Contact

Nanak Migration Group, 21 Ravenwoods Way, Craigieburn VIC 3064. Phone: 1300 644 728. Email: visa@nanakmigration.com.au.

11. Review

We review this statement at least annually and after any significant change to the website. It will be updated when the WCAG 2.2 Level AA review is complete.

Disclaimer

This statement describes our current accessibility position and our commitments. It is not a claim of conformance with WCAG 2.2 Level AA.