How we handle tickets
- We acknowledge new tickets within two business days where possible.
- You will receive a reference number to quote in follow-up.
- Serious complaints may be escalated to the principal agent (MARN 2619467).
- You may also contact OMARA for registered migration agent complaints: mara.gov.au.
Looking for a refund? Use our refund request form.
Raise a governance ticket
Use this form for complaints, feedback or service concerns. We aim to acknowledge tickets within two business days.
This information is general in nature and does not constitute immigration assistance or legal advice for any individual situation. Requirements including occupation lists, fees and processing criteria change without notice.
Nanak Migration Group Pty Ltd makes no representation that information on this site is complete, current or applicable to your circumstances. Nothing here guarantees, implies or represents any visa outcome, approval likelihood or processing time.
Obtain advice tailored to your situation from a registered migration agent or Australian legal practitioner. Navpreet Aulakh, MARN 2619467, is registered with the Office of the Migration Agents Registration Authority.
Information current as at July 2026. Verify all requirements with the Department of Home Affairs (immi.homeaffairs.gov.au) before lodging any application.